Privacy Policy


Introduction

North Gateway ("Company," "we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and disclose your information when you visit our website, use our services, or communicate with us. By using our services, you agree to the terms of this Privacy Policy.


1. Information We Collect

We collect both personal and non-personal information, including:

  • Identifiers: Name, email address, phone number, mailing address, passport details, and other government-issued identification numbers.

  • Financial Information: Payment details, transaction records, and billing information.

  • Technical Information: IP address, browser type, device details, and website usage data through cookies and analytics.

  • Professional & Employment-Related Information: Employment history and details related to visa applications.

  • Communications: Messages sent via email, phone, or online chat.

2. How We Use Your Information

We use your information to:

  • Provide and improve our visa concierge services.

  • Process transactions and fulfill service requests.

  • Communicate with you about your application or service updates.

  • Ensure compliance with legal and regulatory requirements.

  • Analyze trends and improve website functionality.

3. Sharing of Information

We do not sell or trade your personal information. However, we may share it with:

  • Service Providers: Third-party vendors assisting with payment processing, customer support, or analytics.

  • Government Agencies: When required for visa applications or compliance with legal obligations.

  • Legal Compliance: If necessary to comply with subpoenas, court orders, or legal requests.


4. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance user experience and analyze website performance. You can disable cookies through your browser settings, but some website functionalities may be affected.

5. Data Security
We implement industry-standard security measures, including encryption and secure server technologies, to protect your personal information. However, no method of transmission is 100% secure.

6. Your Rights & Choices

You have the right to:

  • Access, update, or request deletion of your personal information.

  • Opt out of marketing communications.

  • Disable cookies or tracking technologies through your browser settings.

7. Data Retention

We retain your data as long as necessary to provide services, comply with legal requirements, or resolve disputes.


8. International Data Transfers

If you access our services outside the Philippines, your information may be transferred to and processed in different jurisdictions, including the United States.


9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing any information.


10. Children’s Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18 or allow anyone under the age of 18 to sign up for the service and/or fill out an application.

Parents may wish to arrange for travel requirements for their minor child. We will process these applications with the same security measures used for all our services. In this instance, the data is gathered & collected from the parent/guardian and not from the minor.


12. Contact Us

This Privacy Policy is incorporated into our Terms of Service, and therefore governs your use of North Gateway’s services. By using North Gateway’s services on any of the covered entities, you accept the terms of this Privacy Policy.

For any privacy-related concerns, you may contact us at:

Email: [email protected]

Website: www.northgateway.net

Disclaimer: North Gateway is a private, independent travel assistance provider and is not affiliated with any government agency or embassy.

We do not provide legal advice, process visas, or influence visa approval decisions. All visa applications are subject to government processing and approval.

Travelers may apply directly through the official government website at uscis.gov or the corresponding government agency for their destination.