Terms of Service

1. Introduction By using North Gateway's website and services, you acknowledge and agree to these Terms of Service. North Gateway is a private travel consultancy provider and is not affiliated with any government agency. Our services do not constitute legal advice, and we do not replace the services of an attorney. By using our website, you agree to our Disclaimers, Privacy Policy, and Refund Policy.

2. Electronic Communications By using our services, you consent to receive electronic communications from North Gateway. We may assign a unique email address to your account to facilitate communication with government agencies processing your travel documents. If you wish to opt out, please contact us at [email protected]

3. Accuracy of Information You agree that all information you provide to North Gateway is accurate and complete. You also authorize us to use your data and digital signature for processing your application as required.

4. Electronic Records and Signatures By using North Gateway, you consent to electronic signatures and filings. You have the right to withdraw consent at any time by contacting us, which may result in the discontinuation of our services.

5. Non-English-Speaking Customers Our services, including forms, instructions, and filings, are primarily available in English. Any translations are for convenience only, and in the event of discrepancies, the English version shall prevail.

6. Limitation of Liability To the extent permitted by law, North Gateway shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. If liability is found, it will be limited to the amount paid for our services.

7. Third-Party Services Some services may involve third-party providers. You may be subject to additional terms and conditions from those third parties, and North Gateway is not responsible for their products or services.

8. Future Products and Services These Terms apply to any future products or services you may purchase from North Gateway.

9. Refund Policy Our Refund Policy is incorporated into these Terms of Service. You can review it at https://northgateway.net/refundpolicy

10. Governing Law These Terms are governed by the laws of the Philippines. Any disputes shall be resolved in accordance with these laws.

11. Dispute Resolution & Arbitration Any disputes shall be settled through confidential arbitration in the Philippines, except for matters related to intellectual property rights, where we may seek relief in court. The arbitration shall follow the rules of the relevant arbitration body.

12. Class Action Waiver You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.

13. Account Suspension & Termination North Gateway reserves the right to suspend or terminate any account at its discretion if it violates these Terms.

14. Fees & Pricing Our service fees do not include government fees, medical examination fees, or biometrics fees, which are non-refundable.

15. Reviews & Feedback If you submit a review or feedback, it may be published on our website or used for marketing purposes.

16. Force Majeure North Gateway shall not be liable for service interruptions caused by events beyond our control, such as natural disasters, pandemics, or government actions.

17. Right to Refuse Service We reserve the right to refuse service to anyone at our discretion.

18. Agreement to Terms By using our services, you acknowledge and agree to these Terms of Service. If you do not agree, please refrain from using our services.